This has been a rant for both myself and my husband, he is of the opinion that the hotels could make sure the bills are accurate, buy hey, if they did they would miss out on lots of extra revenue!

Every time we stay on a DB&B package we get charged for the dinner. When we first started staying in Marriotts this would always worry me, had I made a mistake and dinner wan't included etc. I stopped reading the bills BEFORE breakfast as they riled me so much. Now I am used to it and know that I can get it sorted, but I shouldn't have to. The excuse is always the same: the restaurant use a different system and it just gets charged as they don't know what rate you are on. Blah blah blah. The esteemed Mr Hartleypig is a systems analyst and says for a fee he will sort their system out ...

I really do worry that some people who aren't savvy will just be paying lots of extra money and Marriott are pocketing it.

Last week I got the dreaded redemption fee added to a Reward stay, first time that this has happened. I have also had internet charges (when I haven't even connected) other people's bar bills, papers that were never delivered...

Lastly, we stayed at a Hilton (UK Marriotts are few and far between) and we had dinner as a package. Guess what??? No dinner charge added, bill completely accurate AND it stated how many Hhonors points we had earned. Not that this will make me stay in Hiltons, Marriott are superior bu their computer systems are a joke (won't go into the mess with my Rewards account)