Originally Posted by
gt0520a
Tried to book points nights for Jan 7-9, 2009 at the Westin Diplomat in Hollywood, FL. Spg.com shows standard rooms available (superior room is standard) but Platinum Concierge could not "see availability". Concierge said that the hotel has their own inventory that he may not have access to for points purchases. What gives?
Probably nothing like the explanation given by the Platinum Concierge you spoke with, I'm sure. *
All they have available are club floor rooms, which can sometimes be had as Specialty Select awards, but apparently not in this case due to the event.
If you are seeing standard rooms available on spg.com, are they coming up solely at the Internet Only rate? That would explain a lot.
Best regards,
William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
[email protected]
* the
is not for you. it is directed at the Platinum Concierge person you spoke with.