FlyerTalk Forums - View Single Post - Input? how much time do callers to various frequent flyer programs spend on hold?
Thread: Input? how much time do callers to various frequent flyer programs spend on hold?
View Single Post
Old Jul 2, 2003 | 5:49 pm
  #3  
Mikey likes it
 
Join Date: Nov 2000
Posts: 7,700
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Ken hAAmer:
Forgive me, but isn't this thread quite aways off topic, not having anything to do with FF "miles"?</font>
LOL. Moderator?

I have no trouble getting an operator in &lt;1 minute (for either reservations or mileage program) on any airline on which I have status (and accordingly a priority phone number). This based on 2-3 calls per month for various purposes. This has been pretty consistent for the past three years or so.

With carriers on which I have no status, different story. I recently called US (because I had a US ticket on UA metal) to change my FF number and was on hold for 12 minutes.

I have no frame of reference on whether that's up, down or sideways, but I was glad I called from the office, where I have a speakerphone.
Mikey likes it is offline  
Reply