Originally Posted by
J.Edward
Yikes -- sorry to hear about that.
If you called in regarding a reservation I think CO keeps track of when and who changes/views them so I think there's a paper trail, albeit in an electronic form. That said I suspect the UK (or greater Europe) desk is not as large one of the SLC/IAH/FLL centers so I'd wager you'll be able to get close with just the first name and not have to resort to digging through PNR history.
What I'd do at this point is download skype (or whatever VoIP software you want) and call 800-we-care2 to report the agent. Don't expect anything but at least the bad apple will hopefully not surface again.
Thanks, I'll call tomorrow (as we'll be back in the States tomorrow)...I noted the time of my call, too, so hopefully they can track him down. If nothing else, maybe complaining to We care will make me feel a little better
It was regarding a reservation, so hopefully (if they care to) they can find him. So sad, as usually the continental.com support people are very helpful!