So free food = decency and respect? Sounds more like a bribe, to me.

I'm sounding hostile because I see this as a sense of entitlement as opposed to "decency and respect".

Would I be opposed to vouchers/snacks/whatever for a delay? Absolutely not! From a customer service standpoint, it will only earn you points AND provide brand-loyalty. It's these kinds of touches that would make me *more* (not less) likely to fly an airline. Especially since this is NOT industry standard.

Sadly, I agree with one of the posts above -- I'll bet *somebody* got their wrist slapped over what was a positive customer orientation action.

Do I *expect* food for a delay? Not really. Things happen.

What I *do expect* from any airline is honesty and a fair shake. That the GAs don't lie to me about when/how/if I'm going to get home that night. That they are actively seeking out information and relaying it in a timely fashion to the passengers. To me, that's a whole lot more important than free food. To me, *that's* decency and respect.