For Hauser33 - short of any free/discounted stay you may receive as part potential compensation, do you plan on staying at Starwood hotels in the future (understandable if you don't want to answer this in a public forum, while the outcome is still uncertain).

With any customer relations issue, the bottom line should be to do what's right (correcting a problem if necessary), no matter how longs it takes. However, I also have to think part of that is taking actions to help maintain that person as a future customer. I wonder if Starwood thinks, to some degree, that 'the ship has sailed' on this, and therefore that any urgency to rectify the situation quickly has nothing to be gained.

Jeff