Would really like to get some consensus of the group on a item which has been a pet peeve for me lately...inaccurate billing.

Some Marriott locations (domestic - USA) seem to be EXTREMELY good at giving me accurate bills under my door on the morning of my departure. This exponentially speeds up my departure process as I do not need to stop at the desk to 'check-out'.

However, some of their European counterparts appear to have no process to validate proper charges. Example - I am staying at FS Marriott in the UK. I am on the executive package (includes breakfast, lounge, phone, and internet) for a certain rate per night. Without exception every time I go to use the internet for the first time I need to 'sign-in' and sign up for service (normally a fee is involved - however at Check-in they told me that I would not be charged for the internet service).

EVERY TIME I get my bill in the morning of my departure from these Marriotts, sure enough there is an internet charge on it. I don't know what they do to the internet in Europe but it must be something special to charge $110 for 7 days of it!!! I then need to go to the front desk and have them remove the charge and give me a new copy of my bill.

My rant is that I wonder how many business travelers just leave and then either never realize or realize it too late to do something about it.

When I spoke to the manager about how bad his process is, he stated that there is nothing he can do and it is part of the system design. My profile would be flagged so that in the future they will check my bill before they deliver it. So my question is if you know it is a problem, can't you sort through the Executives and correct their bill for them?

Is that too much to ask or am I just being picky?