FlyerTalk Forums - View Single Post - If we slightly lower our expectations.........
Old Sep 17, 2008 | 11:46 am
  #8  
Rejuvenated
FlyerTalk Evangelist
 
Join Date: Dec 2003
Posts: 13,144
Originally Posted by cxfan1960
I think he did not mean that the meal lasted 2.5 hours. I never timed the meal service, but it probably started about 60-75 minutes after take-off, and lasted for another 75-90 minutes.
That's why I said 2.5 hours after takeoff as oppose to 2.5 hours from the start of the meal service. Basically it began approximately 1 hour after takeoff and then approximately 1.5 hours to complete.

Perhaps since it was an overnight sector that the two crews were more pressured to work faster so everyone can get to sleep ASAP? But last month on my day flight SFO-HKG, the lunch service in F took about the same amount of time as well with the same amount of crew & passenger. So two crews for 9 passengers can work out in a timely manner though having a 3rd one certainly doesn't hurt.

Anyhow going back to my subject regarding expectations, do we feel that we tend to be more demanding when our expectations are very high? I don't mean being more demanding in an unreasonable manner but rather demanding to the point of minute detail. So perhaps a little of this and a little of that which did not go flawless, we would voice our displeasure? Having said that though I don't think this question necessarily has a black and white answer all the time. For example when looking at it from a passenger's perspective, perhaps it is all human nature when let's say someone paid $15K USD for a F ticket and end up complaining on the little details that did not go perfect. While on the other hand trying to see it from a crew's perspective, they see it as being humans themselves and are subject to mistakes no matter how much training & experience they've gotten.

I will not disagree that the overall CX F & J experience these days are not at the same high level as it was before. But the downhill trend tends to be more extreme in J compared to F. And while the overall CX F experience may no longer be at the same high bar with SQ F, CX still has one heck of a F product (especially the seat). Considering how many airlines are out there in the industry that have F class products, being ranked 2nd or 3rd isn't bad at all.

Last edited by Rejuvenated; Sep 17, 2008 at 12:27 pm
Rejuvenated is offline