Originally Posted by
fairviewroad
At the very least, if the passenger has a r/t ticket, s/he should be able to apply the value of the unused portion towards the homeward fare (minus any applicable change fees). That would be fair, wouldn't it?
No -- if the passenger holds a return ticket, it would be fair to lift the rebooking restriction for this emergency situation. It's not fair that the airline is able to make money out of this situation (sell a walk up fare, cancel his original ticket and re-sell his original return seat).
HTB.