Originally Posted by
SanDiego1K
I made an points booking, as you cannot book FFN online. I planned to call to switch it to FFN. The agent could have done so, but the terms were the same regardless - nonrefundable. This was the line in the confirmation:
Cancellation Policy: FULL PREPAYMENT AT BOOKING/NON-REFUNDABLE
I've no idea if there are other examples besides the Victor of nonrefundable award bookings.
The agent pointed out (very nicely) that I had two chances to see that it was nonrefundable:
1) Rate plan - if you click a box, whereupon you see it is nonrefundable
2) Below where you enter your credit card, there is a line saying it is nonrefundable.
It was certainly my fault. However, I did point out that Hyatt has its early checkout penalty in red, ensuring that it attracts attention, whereas the nonrefundable statement is the same color/size as the rest of the text.
To be completely honest, not only that there is a statement regarding cancellation policy, you actually have to acknowledge it by checking the box at its begining. However, I must admit I have never read the whole thing when making the award res.