FlyerTalk Forums - View Single Post - Beware of nonrefundable award reservations
Old Sep 16, 2008 | 4:40 pm
  #4  
SanDiego1K
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I made an points booking, as you cannot book FFN online. I planned to call to switch it to FFN. The agent could have done so, but the terms were the same regardless - nonrefundable. This was the line in the confirmation:

Cancellation Policy: FULL PREPAYMENT AT BOOKING/NON-REFUNDABLE

I've no idea if there are other examples besides the Victor of nonrefundable award bookings.

The agent pointed out (very nicely) that I had two chances to see that it was nonrefundable:

1) Rate plan - if you click a box, whereupon you see it is nonrefundable

2) Below where you enter your credit card, there is a line saying it is nonrefundable.

It was certainly my fault. However, I did point out that Hyatt has its early checkout penalty in red, ensuring that it attracts attention, whereas the nonrefundable statement is the same color/size as the rest of the text.
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