Originally Posted by
GeorgeK
Delta sent me the following email response:
[snip]
While we would like to offer special consideration in cases such as yours, we are unable to honor the many requests that we receive from others in similar situations. We follow a consistent policy to ensure that Delta is fair to everyone who travels with us. Accordingly, we mustrespectfully decline your request for a refund of Sky Miles which you had redeemed for the reservation.
[snip]
Sincerely, Sam P. Shawns
ManagerCustomer Care
I since have filed the form and sent an email regarding complaince with European Commission Regulation 261/2004.
Technically they are correct. There is nothing in the EU regs that mandates the refund of miles. It will be interesting to see how they respond to the EU 261 filing.