Originally Posted by
motytrah
In this case DL in in Violation of EU Regulations. Specifically European Commission Regulation 261/2004.
http://en.wikipedia.org/wiki/Europea...ation_261/2004
Based on what the OP stated, DL Owes every passenger on that flight 600 Euros, Hotel, Transport, meals, and a Phone call. Looks like they only covered hotel, and transport and meals.
Delta sent me the following email response:
Thank you for your e-mail describing the inconvenience you and your partner experienced due to flight irregularities. Passenger?s time is valuable, and operating on schedule is equally important to us. However, when a mechanical problem is found, we must restore the aircraft to company and federal airworthiness standards. Safety is the number one consideration in the operation of our flights. We regret the inconvenience you both experienced.
While we would like to offer special consideration in cases such as yours, we are unable to honor the many requests that we receive from others in similar situations. We follow a consistent policy to ensure that Delta is fair to everyone who travels with us. Accordingly, we mustrespectfully decline your request for a refund of Sky Miles which you had redeemed for the reservation.
As a goodwill gesture, we have credited you and Mr. XXX SkyMiles account with 10,000 bonus miles each. They may be applied toward the travel awards of your choice, and the adjustments will be noted on future account statements. You may also view your account balance online at delta.com. Again, thank you for writing. We appreciate your selection of Delta and will always welcome the opportunity to be of service.
Sincerely, Sam P. Shawns
ManagerCustomer Care
I since have filed the form and sent an email regarding complaince with European Commission Regulation 261/2004.