Originally Posted by
indyscott
It's very interesting that most people have stated some combination of (1) it has happened to them before, (2) it happens at all chains/everywhere, (3) they don't rely on the hotel's system or don't even use it, (4) they don't get to bent out of shape about it because they didn't expect it to work anyway.
On the other hand, we are generally much less "forgiving" of other errors (failure to deliver a platinum amenity, failure to credit points to account, etc.).
It seems we should be just as incensed about not getting a scheduled wake up call, but we've been "trained" to not count on it and are less likely to consider it a "service failure".
True...
Also maybe that we have several options on the wake-up function, several which you can do yourself while the other "service failures" are one sided and there is nothing we can do about it?
As for me, I'm usually awake way ahead of the alarm anyway (poor sleeper in hotels), the alarm/call is usually just my notice to get out of bed and moving - in most cases, being dead tired/drunk/in late the previous night not withstanding.
I think its just best to leave the human element (the Front Desk) out of it in the first place. That's why I was so annoyed about an improperly set clock a few post ago. The FD shrugged it off like it happens all the time.