Originally Posted by
Spiff
Great article but this sentece really stands out to me:
"After they’ve been harassed by security, we’re the ones they see,” said (flight attendant) Debbie Nicks..."
That's what really needs to change. Harassment by "security" should be eliminated to make flying more pleasant for all.
I disagree with you here, Spiff.
Security is just one of many things that adds stress to the flying experience, especially when compared with 10 years ago. Crowded planes, crowded bins, shrinking seat pitch, increasing numbers of elites to compete with for upgrades & exit seats & preboarding & bin space, lack of food, increased drink prices, no blankets or pillows, increased delays due to crowded airspace...
I'm pretty mild-mannered myself, and I'm not one to ever yell at an FA no matter how annoyed I may be. But if I'm more stressed or upset or unhappy when I'm on board a plane, it's much more likely to be because I'm delayed, or because I'm stuck in an uncomfortable coach seat on a packed plane, than because of security.
I agree security is badly done, unamerican, overly intrusive, etc etc, and like you I'll continue to rail against non-sensible security. But on a day to day basis, I've gone through it enough times that it's become routine, and once I'm through the line and at the gate, it's no longer on my mind.
There are enough real reasons to reform the security process. Let's not dilute those valid arguments by claiming that increasing FA job satisfaction is on that list.