Originally Posted by
MikeMpls
Hogwash! Delta presented this to the customer as a schedule change, not as a flight delay when the plane can actually be expected to leave at any time.
When he checked his bag they wrote the new boarding time on his BP, and he arrived at the gate at T-30, which in most airports is enough time to deal with gate changes:
This would be an ideal case for small-claims courts.
Give me a break - small claims court?
Assuming that the OPs post is correct (and I have a feeling we're missing something)
Sure the email was wrong and sure Delta should offer some compensation and I have some sympathy for the OP - but as he said himself it was a novice mistake. There are many ways to check the flight status - he should have done it - and the novice part is very apparent, if he got the email and then the agent hand wrote a time on his BP - why wouldn't he have questioned that? the same system that sent him the email should have had the updated time and wouldn't have required a hand written time (this is where I think something is being left out of the story)
The title of the thread is also misleading - I've had numerous emails from Delta about schedule changes and they have never been wrong (BUT I always check)
Bottom line - Delta screwed up, but the OP is an adult and needs to accept his responsibility in the screw up, he should have checked.