I was actually in the Worldclub in MPS when I first read this thread. I went to the front desk and asked for a coy of the WSJ and was told they didn't have any copies available.
The FA on my plane gave me a very well-read copy which I read with my seat mate as we bounced our way back to Seattle. While I found the article very interesting, I agree that it would have been far more compelling had it contained another two pages of feedback from Northwest. I am sure that this failure was not from want of trying on the part of WSJ. Most people in the midst of lawsuits are only taught to say, "No Comment" or, if they are very important, they might be taught "You'll need to discuss that with my lawyer." (Couldn't resist)
Anyway, it got me thinking, "WHAT WOULD I HAVE DONE HAD I BEEN ON THE PLANE?" WHAT WOULD YOU DO?
[This message has been edited by Punki (edited 04-30-99).]