Originally Posted by grumbler

Oops - sorry I missed this. I find the Oriental's robe policy strange because I don't necessarily want people to know where I am staying (I think they may have changed the colour of the robes, by the way). The door policy doesn't work completely, either.

But, having said that, if part of the marketing spin for suites/special floors/whatever is the promise of superior service for a higher rate, then guests who are prepared to pay more will expect better service.