It is regrettable that my first post will be a negative one. I've lurked, learning many things from regular posters, and for that, I will say thank you. I haven't felt I've had much to add, so I've waited.

For the last year I have been flying Continental regularly, including many short segments. To many friends and family members, I have been remarking how much better Continental is -- that they're not stooping to most of the negative changes other legacy airlines are, and have management that must realize what a mistake that would be and what an opportunity they have to differentiate themselves in this market. Further I recognize that what Scott does, in terms of customer relations, is remarkable and unusual.

I shall not make those recommendations so quickly now, because I am quite disappointed by these decisions. The first bag fee is foolish (most passengers need to take one), and could have been used in advertising as a significant differentiator. The 500-mile minimum compensated for the hassle of using an airport for a short distance (the time spent to fly is longer than the flight), and taking the risk of a delay -- when US Air did this, I vowed not to fly with them again. The reduction in the Silver bonus is just a kick to those who fly a moderate amount and try to be loyal for the perks that do come with it.

Continental Management -- I think you've made an error going down this path. It would be wise to reconsider. You have reduced my loyalty and goodwill today.