FROM WSJ, 4/28/99

"Seven Hours of Sitting and Waiting Leaves
Northwest Passengers Near Breaking Point"
By SUSAN CAREY
Staff Reporter of THE WALL STREET JOURNAL

http://interactive.wsj.com/articles/...3719136029.htm

A long and detailed account of the events that took place. Many graphics and interesting links such as internal NWA interoffice memo.

It is a bit long to repost on here so I suggest reading from a paper copy.