Originally Posted by FullFare

When I get into the AC I see an EXP coming up to the CSR looking for an upgrade on the very same flight. She says it's full. The guy is severly miffed, saying that he was told by an EXP agent he was at the head of the list of all EXP's. I just watched and kept my mouth shut, knowing that I was the cause of his disappointment, but what the heck.