So today I was assigned to do random screening upstairs at our #2 checkpoint. During the morning rush, a passenger left behind a bowl containing a cellphone, car keys, and other typical pocket detritus. I turned it in at the supervisor's podium as per SOP, then (noticing the tram below had not yet departed, and supes didn't seem to be paying attention) took it upon myself to sprint down the escalator in hopes of finding the absent-minded PAX.

I managed to locate the gentleman, a businessman-type, and verify that the items were his. Since it's a rather long walk (around the tram stop and up a flight of stairs) back to the podium, and he was, frankly, rather old and fat, I kindly offered to go back up and bring the items down to him.

To my surprise, instead of saying "Please," (or even "No thank you,") he snapped, "My plane leaves in seven minutes!" Whereupon I informed him that he was welcome to retrieve them himself! And led him to the stairs (actually an escalator, but they don't turn it on, as we're generally the only ones who use it) and sprinted up it, leaving him huffing and puffing in my wake. Hmph!

I suppose gratitude was too much to expect, but his surliness took me rather by surprise. I'm sure if he missed his flight, he'll find a way to blame it on the TSA ...