Originally Posted by
ssullivan
But it's not like CO really went out there and advertised to the public that they weren't charging a fee for the first checked bag. I've seen quite a few ads for WN pushing their lack of add-on fees, and I've seen signs around their counters at several airports. What have I seen from CO that's informing the flying public that CO also was not charging for the first bag? A big fat NOTHING.
I have to agree with ssullivan on this one, Larry did inform us that we did not see a influx of customers from the other airlines that were charging the fee so thats why we decided to charge. But we did not let everyone know that we were not charging. We take for granted (Or used to ) that the customers knew that we were different but sometimes we need to speak on it.
Sfogate I know for sure in IAH some airport agents and other individuals were monitering AA to see how they were fairing with the bag charge and the feedback was that they were not having really any terrible issues with it. I am not sure about EWR or CLE.
I am not a person at HQS with all the numbers and resouces but when I was by a full fare Business First customer the other day to London and he heard us briefing agents about the bag charge that is fourth coming he looked at us and said your not talking about Continental are you?" I stated yes, and he said "thats disgusting, I never have to pay it because I am plat but Continental is starting to be like everyone else." Honestly I love my company but I could not disagree with him at all.