Urgent: I booked 3 nights as a Travel Agent, but my meeting shedule was cancelled due to the arrival of " Hanna "
I did call the res. center to change my res. for next week, but was told off that no changes could be made and refund could only be given if the Hurricane hit land!! This agent at the call center in Florida, was rude to say the least and hung-up while I was requesting to speak with a supervisor.!!!
Calling the Hotel in person did not help and their possition is; When you book online you book through a third party and the Hotel is not involved. You must note that I did call the hotel first, but was redirected to call the res. in Florida....
I must say that when you do your booking online you are looking at the Hilton reservation booking page, and your confirmation does come from Hilton.

Now that Hanna has hit land, I wonder what would be my best 'move' to try to recupe my 3 nights" Money " ????
Can anyone give some advice?
It appear that the Hilton like us to sell reservation to their Hotels... but their kindness and willingness to help their Travel Agents is ZERO.