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Thread: What can the Front Desk people see when you check in? (merged)
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Old Sep 5, 2008 | 11:19 pm
  #18  
adventurous
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Join Date: Feb 2008
Programs: SPG Plat, HH Gold, United MP Premier, Alaska Air, BA, Qantas, ANZ
Posts: 11,038
Originally Posted by chrisinacton
Does anyone know what type of information they can see?

SPG Points Balance?
Number of nights/stays total?
Number of nights/stats at that hotel?

Anything else?

Additionally, what criteria is used to determine upgrade? Does SPG point balance trump the cost of the room?
They can see your future reservations--at least at that hotel. I have been told things like, "I see you'll be staying with us a few more times this year."
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