FlyerTalk Forums - View Single Post - First Bag Fees & 2009 OnePass Program Changes
Old Sep 5, 2008 | 3:57 pm
  #242  
channa
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Originally Posted by ClipperDelta
I actually don't think DL is going to cave:

1) DL is already trying to make up for the $0 First bag charge by charging $50 for the 2nd bag. If one checks 2 bags, the fee is $50, compared to $40 at others like CO ($15 for 1st + $25 for 2nd).
I'm going to go out on a limb and agree with you. Looking at DL's positioning, say in the last year, they've made mostly positive moves:

- F meal improvements (restored glassware, lowered meal thresholds for F). Aside from transcon services, DL's meals are comparable, and in some cases better than CO's.

- DL offers a free drink in int'l Y.

- DL has revamped BE such that the amenities (kit, blanket/pillow) and food (both quality and presentation) in BE are better than that of BF.

- DL is way ahead of CO on the PTV rollout -- it's most every plane now.

- DL is trying to be more customer friendly -- the attitude there is very positive.

DL had a lot of issues during bankruptcy, but they're been on an upward trend since, not a downward trend. They also have lower change fees than others ($100 vs. $150), and as ClipperDelta has pointed out, they're trying to charge more for the second bag instead of the first, so I really think matching the first bag fee may not be happening there.
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