Several people have suggested writing letters to CO customer service. Why not write directly to Kellner? I've written him twice. Both times I received phone calls (once directly from his office, once from a senior-level CS in Houston). Both times, my problems were solved. I would not expect a bunch of phone calls from Larry on this one, but I bet he'll read some of the letters, and there will be a better chance he has a real pulse on the reaction of his best customers. Anyway, if you're going to write a letter, why not address it to him?...