Originally Posted by
ECKOA6
I have received some of the best CHM service at DFW. I once request curbside pickup, and now everytime I have a reservation at DFW, a manager will usually call the day before I arrive and ask if I would like to be picked up at the curb.
very typical of the better managers. Do me a fav and the next time you call CHM desk, comment on how he treats you well. It will likely get him a 100 dollar bonus.
if a CHM goes out of their way to thank you for a job well done through the comment process (email, letter, phonecall), its something highly sought after by the company and will get you recognition. They encourage people who go out of their way to provide service.