ezmonee

forgive me if my numbers are off, since im no longer an insider, I am a former insider (and whistleblower, but thats another story).

Truth is they often pay the same as you and me. Its just who they are to their respective companies and how much business they offer. One of the more colorful (but not less favorite CHM) was a pilot for one of the airlines! He had a side business where he hired his pilot buddies to shuttle aircraft around the country. His business always dealt with Avis for the employees. They would fly in (non rev), rent a car, stay at a hotel til the required rest time was achieved, return car and fly the car to the proper airport. He himself rented 150-200 rental days per year. His company was approaching 1500 rental days per year. he had 1 CHM membership, thats it.


I once asked what Someone needed to do in order to get a CHM membership. Here is what I was told. Typically, you cannot get a CHM status as an individual. You would need to set up a business account and your business acct would need to provide in excess of 100k per year of revenue to Avis. Even with that amount of revenue, you would need to also be in charge of the consumer buying process or decision making process of who to rent from. Based on that criteria, specific companies are given a set number of Presidents club and CHM memberships negotiated into the rate price decrease. Do not be surprised to see a single company (merk, GM, Ford, Coca Cola) to sacrifice dollar amount in savings for more executive perks.

I know of one company that basically said "we dont want discounts, give us a set price nationwide and make sure all of our employees are given the top level treatment." that company, from what I was told, got 50 CHM memberships and everyone else in the company got Presidents club memberships, but they had a flat rate for a standard car of 50 dollars a day, no weekly discount, unl mileage, gas included, just return the car as is.

If I remember correctly, Marquis jet offered CHM membership with the purchase of 100k of fractional jet ownership, which would be a VERY similar deal to the above mentioned company. Marquis Jet doesnt pay the bill, so they were in a strong position to parlay their contract into value added services to their exclusive clientele.

But the bottom line, CHM members speak directly to the movers and shakers of the company, or are the movers and shakers themselves. If a particluar CHM was treated badly, it could cause an acct to be cancelled.

Case in point, a particular bank had been hearing anecdotal evidence that service was going downhill at a particular airport. The bank CHM himself (also a chm) rode up a dollar bus and walked over to see it first hand. He sat there for 25 min taking notes on who was getting cars and how fast, then caught the dollar bus back down and waived down the Avis bus. fortunately, his perpensity to do such checks is known and I was all over it. I actually knew of an employee who worked at that particular bank made sure that bank employee was around when he came up. I didnt coach him, just put their cars side by side so that he would say "hey, XXXXX, fancy meeting you here."

High volume renters are identified on the manfest with the term "HVR" next to their name. There is no protocol for treating them, other than to make sure that everything goes smoothly and if given a choice, they get the upgrades ahead of others. Unfortunately many locations treat them as "seasoned veterans" who will take anything to make sure they get on their way faster. I discouraged this practice and came up with my own perk system for themw which included bottle water, specific sodas, choice of newspapers, special events info for local events, and personally inspecting and hand selecting cars for those people. those cars didnt get the CHM treatment, but they were cleaned to exacting standards over and above the standard cars.

it did get me noticed though. i often got "why cant you be in XXX airport instead of XXXX, I fly out of there more often..."