Originally Posted by
baglady
^ Well done by the mgr. Sorry it took so long but an excellent resolution!!!
Heck of a lot of points, at least. The GM of this hotel needs to take a course in business letter writing.
It borders on "here's a ***load of points...will that make you happy?" Whereas the OP might have been satisfied merely with a well-worded apology and offer to reimburse medical bills.