I was a long time gotomypc user when I needed to remote control from like version one of their software. For a while I also tried Logmein to see if that would be a cheaper alternative.

I suggest trying logmein to see if it works for you. In some instances, it worked great, in others there were video issues, sometimes it would only work if the administrator was logged in (those were NT machines though, so it was a while ago) etc. If it does what you need it to do, there's no sense in paying for gotomypc.

Gotomypc had more bells and whistles, file transfers were easy, printing was easy, etc. It's been a few years since I last looked at logmein, but at the time, it didn't do all that stuff as easy, so we kept buying gotomypc.

Of course, it cost more, anything costs more then free. But logmein was solid when it had the right machine to work on, it's really worth a try.