But you said the certificates are worthless to you, so why is this a problem?
$200 in vouchers is worthless to me because i cannot rent a vehicle for less than that. this forces me to financially support hertz which i'd rather not do. why can't compensation simply be "the next one is on us."
also, i did not pay for the rental, so refunding a third party does nothing for me, the person who endured all the frustrations.