Here is the latest response!

Mr. Hoffman,



I am glad that your son is ok.



I understand that after nearly a month this has been a tiring ordeal for you and your family and it is my sincere objective to make this situation more than right.



I am putting an additional 150,000 points into your Marriott rewards account today which is enough points for a 7 night stay at a category 7 hotel.



Even though this does not change the experience you had with us, will this resolve the compensation issue for you?



Please let me know.



At your service,



Brian Tigner



General Manger

Marriott Residence Inn

6990 Dodge St.

Omaha, NE 68132

402.553.8898 ph./fax

402.547.8218 cell


Case closed! Marriott stepped up!