The feedback on the removal of complimentary meals in international economy flights from IAD was so overwhelmingly negative, that UA assumes you complained!

This was Graham Atkinson's blunder from start to finish. We should reverse the dAArkside slogan for his lack of skills and lack of appreciation of UA customers: "We (don't) know why you fly!"

Next we'll all be hearing whispers from Glen Tilton/Pilots Union/Flight Attendants Union/some DYKWIA UGS to claim credit for reversing Mr. Atkinson's decision.

At least the decision to stop the tests, was made before the catering contracts were cancelled and most of the IAD kitchen staff were fired. Right?


[QUOTE=cstead;10298525]I don't recall giving UA any "direct, candid feedback" about this...did they just mass-mail the elite base, ....QUOTE]