<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ldsant:
I am a very patient person with United. I understand that they are short staffed, understaffed, etc. However; I have now spent over one hour (60 minutes) waiting on the phone trying to speak with somebody re: a RTW ticket. First I called the PremEx line who informed me, that I would have to talk with somebody in the international desk (why all agents can't receive training to deal with international requests, I still have yet to understand (and no flaming please - I just think it would make more sense to have a one point of contact for customers).
I was transferred to an international agent first (after being on hold for 22 minutes) only to be told "Oh, I can't do that, you have to talk with a rate desk agent who will call you back in 24 hours." I then asked to speak with somebody at the rate desk then. I have now been on hold for another 28 minutes so far (listening to "visit our website at www.ual.com (I would do it on the website if I could!). . .
As of now, still no agent just the recording telling me how early I need to arrive at the airport, etc. My patience has run out. One World seems to be able to answer the telephone in a more reasonable time and provide me with the information. I was hoping to do this trip via *Alliance, but if I can't even get somebody to answer the phone and talk with somebody to get the information. . .[rant over] 
Seems to me that UA should hire a few more agents (not like they pay them beaucoup bucks!) to meet the demand that must be going on.</font>
I hear ya Idsant. I thought CO's phone reps left something to be desired re: knowledgeability of the rules; over the past few days, I have found UA res. agents who know about the intricacies of Star award bookings to be few and far between, to the point where you can't help but say to yourself "No wonder this airline went bankrupt..."
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