<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ldsant:
Seems to me that UA should hire a few more agents (not like they pay them beaucoup bucks!) to meet the demand that must be going on.</font>
They are in the process of hiring and training 500+ new phone reps. They started to come out of training last week, it is a 6 week class. Over the next few weeks as more agents come out of training the situation should get a little better.
BTW - although they don't make six figures they do top out at around $22/hour.