The response of the NRSA is completely unacceptable. PLEASE, and I ask this as an employee, PLEASE report this to Chicago, preferably with the seat number of the NRSA, so that something can be done. If they do their job there will be one less NRSA traveling for the next 6-12 months. They will yank their NRSA privileges for them and their whole family. That employee should be an ex-employee IMHO.