Originally Posted by
gp603
Then, one of the two agents got up and left. Sounds like you had a similar experience at Dulles with the check-in line. It makes no sense from a customer service standpoint.
If you asked why the other employee left, you would probably find out that the employee had to go to the bathroom. At least that's the answer I have been given in the past when an employee left a position when there was a very long line waiting.