Ugghhhh
I work for Hertz. Do you want an explaination?
When you book, you have to realize that every auto manufacturer has several different kinds of vehicles. If you book a S.U.V., and need 7 passengers, then you should stop assuming everything is going to be peaches and cream and CALL HERTZ'S 800-NUMBER. The booking agent will put in the notes the kind of vehicle you need via cruise control, 7 SEATS, sunroof etc.
The class for a S.U.V. is the L class. The L class can have 5 OR 7 seats. It is not the rental companies responsibility to read your mind on what you will be doing on your trip.
This snot- nose yuppie lawyer better take it easy with his jibberish 'I'm gonna sue" dumb ... and get smart.
Geeeeeees.