FlyerTalk Forums - View Single Post - Around the world trip report on NW & Skyteam (low content, longish, aeroflot bashing)
Old Aug 27, 2008 | 1:12 am
  #41  
woody125
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Originally Posted by MSP2SEA
Looks like it may be time to close this thread out... Couple more weeks passed, made a couple calls per week to Beijing (friendly, but not able to do anything) and Moscow (no answer, or "not my problem").

Finally, I went to the "contacts" section of the Aeroflot web page... and there were a whole bunch of email addresses... of course none of them were for lost luggage. Still, I culled every one of them, and put together a politely worded nasty-gram (including link to this thread). I emailed it off Aeroflot employees all over the world. After 24 hours passed with no response, I followed it up with another email asking if anyone was planning to respond.

To my surprise, the next morning there was a note in my inbox from "???????? ?. ?." (and cc: to [email protected])

Dear [MSP2SEA],

on behalf of Aeroflot we bring our deepest apologies for the inconvenience
caused.
According to the information from Aeroflot Baggage Serach Division, today
(March 27th) your bag with rush tag #SU xxxxxx will be sent to New-York on
flight SU315. Then on March 28th it'll be loaded on connection flight DL6870
New-York-Minneapolis.
Please, stay in touch with Aeroflot representation in New-York.
One more time we bring our deepest apologies.

With best regards, Open Line.


So, sure enough, this time it takes. I get a call at work, "We'll deliver your bag between 5 and 8 tonight". About 7:30pm, almost exactly 9 weeks after my misadventures in Moscow, my bag reaches me in St. Paul. A little worse for the wear on the outside, but all my contents are still in there. Miracles never cease...
You did right! I've used this approach with every email address I can find and was successful finding a rep outside the US who has been my saving grace on more than a few occasions. He/she (can't tell by the name) actually handles my SU upgrades for me and occasionally drops me a line about upcoming sales, equipment changes, upgrade chances, etc. I wanna buy him/her lunch when I'm through his/her city again. He/she seems to enjoy the chance to relate to a customer who is not ticked off or unaware of realities of Russia.

Congrats on your persistance. Great story!
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