My bad experience was with 1-800-Flowers. The flowers I ordered arrived on the wrong day, with a card that included an incomplete and misspelled message.
I've used FTD.com twice in the past three weeks (with delivery to two different states), and was very happy with their service. I was pleased to know that flowers can be delivered the same day, and conversations with the recipients afterwards indicated that the flowers were in great condition.
I think many of you are correct that it may be more about the local florist than anything else.
Edited to add that the AA miles from FTD.com posted within a couple of days. Love that!
[This message has been edited by Savannah (edited 05-13-2003).]