We used FTD.COM twice to send flowers to my MIL in Brooklyn.

In both cases, the flowers were delivered from a florist on the other side of Brooklyn (about a 30 minute drive) and were sub-standard.

We questioned FTD why the flowers were coming from so far away, and they said that they give the business to florists on a rotating basis. I find that hard to believe. There are LOTS of florists in her area of Brooklyn and on both occassions they came from the same far away place.

I think there's more to it than what they told us. Perhaps the florists pay a placement fee to ftd.com to get more business via the internet.

We were able to get a refund for one of the deliveries.

Mary