Twice this year I made purchases on FTD.com and they failed to deliver my flowers. The first time was Valentine's Day, and the second was Mother's Day. Both times I made my purchases with FTD because of the added benefit of receiving airline miles (AA & DL). They failed to deliver both times and they almost managed to ruin both holidays for me.

At least on Valentine's Day when they didn't deliver, I was able to go to a local florist at 7:30 PM and pay top dollar for a dozen roses for my wife. However, I wasn't that lucky for Mother's Day, since I live in NYC and they flowers were being delivered in Florida.

I haven't tried 1-800 Flowers yet, but you can be rest assured that I will never make a purchase on FTD.com again. The attraction of the airline miles is not worth their lack of service, and the total disappointment and empty feeling you feel for not being able to deliver a message of love to your family members.

------------------