Join Date: May 2008
Location: Orange County, CA
Programs: AA LT PLT, DL PLT, HH DIA, IHG PLT, Hertz PLT, Bonvoy GLD, Avis Pres Club
Posts: 1,266
I have stayed at the Wynn numerous times in almost all room and suite categories, with the exception of: Executive Suite, Villa, and private apartment (not advertised). I wouldn't call any of the Wynn rooms a good value by Vegas standards, but I think the Parlor Suites are the best room for the money. The Resort and Tower rooms are identical and a bit boring, and the Salon Suite is just way too huge unless you're hosting a bachelor party or traveling with the family. Parlor is just right...
I can tell you that the service at the Tower side is not particularly different than the Resort side. The Tower employees are perhaps slightly more polished and have "European" style training, but the hotel is simply far too large to offer a true 5-star experience to anyone except a casino whale. It is nice to have a quiet secluded lobby and a private pool, but it's just not worth the extra bucks unless you're spending all day at the pool.
An example of poor service: I called the concierge in advance of my arrival to arrange for a Rolls Royce transfer from the airport. My request was met by giving me the phone number to a private limo company while telling me the Phantoms are reserved for casino guests. I asked why they park them prominently outside the Tower entrance as if they are hotel cars if they are only available to VIPs. He was dumbfounded that I would even ask that question. I was dumbfounded that he wouldn't arrange a car for me, and wanted to just give me a phone number and do the work myself. Why exactly is this place rated 5 stars? I have no idea.
Anyhoo, the only reason I return to Wynn is that they do have, hands down, the nicest rooms in Vegas (Skylofts excluded). The property is high class and it attracts a different crowd than the Excaliburs and New York-New Yorks of the strip. The food runs the gamut from overpriced and average to overpriced and excellent. By far the best bang for the buck is Terrace Point, Wynn's version of a coffee shop. It's not super fancy and isn't staffed by a famous chef, but dollar for dollar it's the best food at the hotel. (don't take this the wrong way...it's not the best restaurant, just the best food for the value).
I've eaten at all Wynn restaurants except Red 8 and Bartolotta. The only one I consistently return to is DB Brasserie. Several people on this forum have said they are disappointed by DB. I have a suspicion people are expecting it to be like Daniel, which it's not. It's a relaxed and casual brasserie with simple dishes that taste good. The wine selection is great, the service is friendly, and you don't need a second mortgage to pay the bill.
You will most definitely have a great time at Wynn. However, if you're looking for a true 5-star experience, the only one in Vegas is Four Seasons.