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Originally Posted by Plato90s
Originally Posted by
troyb
Once again AA has screwed up this ticket. For those that placed all of the blame on me for my earlier problems, this change was clearly by the book - no question about that. Will these issues ever end? I just want this trip to complete smoothly so I can get home and never contribute to AA's bottom line again.
Well, at the end of the day, your ticket is still either double open-jaw (illegal) or over the mileage (illegal), right?
Seems like AA finally got a combination of manual over-rides which enabled them to issue the ticket without the oneWorld desks of the various airlines freaking out.
Then you make more changes to the ticket, which now require yet another re-issue. The person you spoke to almost certainly didn't know the history behind your particular ticket, and thus didn't know the can of worms being opened up. It's like finally getting a suitcase packed when you had to sit on top to just barely get it closed. Then you decide to stuff in 1 last item.
At this point, any additional changes which result in you being upset with AA is pretty much self-inflicted. I personally wouldn't find the difference of being in J for BKK-HKG to be worth the hassle and mental suffering.
Originally Posted by troyb
I was already thinking about sending a letter to AA about all the problems I had previously, now its certain. Not necessarily going to ask for miles because that would mean having to deal with AA agents again. I'm thinking something more along the lines of a brief note with copies of each of my other airline elite cards, a couple receipts for future flights purchased on those airlines, and my AA Platinum elite card as well as Citi AA MC cut up into tiny pieces. Will the recipient of my package care? Probably not, but it will make me feel a little better.
I can tell you right now what AA will think of your letter.
They'll take a look at all the manual over-rides they had to do to issue your itinierary and then look at your complaint letter, then write you off as a customer who is impossible to please and thus not worth trying to keep.
Because you offer them no positive avenue for action, and apparently feel that all the things they had to do to enable an itinierary which violates the award rules is apparently didn't even get them any positive feedback. So why bother doing those over-rides for the next passenger? He's just going to be angry and send in his cut-up card.
Actually, per my previous posts, I removed both open jaws and the ticket was reissued in a higher category, so I have nothing in my itinerary which is illegal.
I would agree with your suitcase analogy, except for the fact that after being issued in the higher 150C vategory and removing BOTH open jaws, my ticket was supposed be flexible per the award rules. That's what I was told.
This was a case of another incompetant agent working on my itinerary, not abuse of the rules.
As far as my letter to AA, it was a bit tounge in cheek, discussed when I was in the midst of dealing with them today. If I do send a letter like that, I don't care what their response, if any, is. I won't be asking for compensation.
I'm sorry, but there are way too many AA apologists here. American Airlines is a company who like many others messes up from time to time. They are not some do no wrong god like being.