FlyerTalk Forums - View Single Post - Send Out the Seats Empty or Give a Customer Service Upgrade?
Old Aug 24, 2008 | 9:40 pm
  #14  
ua2162
 
Join Date: Mar 2007
Location: KOA
Programs: UA 1K, DL SLV
Posts: 70
Originally Posted by notquiteaff
The purser firmly and politely declined (despite the 1K card waving and some arguing)...You're talking about good-will. If the purser had agreed to the free inflight upgrade, UA would have risked losing the good-will of all the other passengers in C who in one form or another paid for their seats in that cabin.
I have found that waiving your card around only hurts your chances. I have seen numerous passengers try this type of behavior and each time it ends the same way. It's also looks very childish.

For the record, I would never ask to be moved up on the aircraft after the doors have closed - downright tacky. Besides, the flight attendants have no idea if they story they're being told is true as they have no way to look up the requesting passenger's PNR.
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