Originally Posted by
Dan6681
What would they gain by upgrading you? You bought a Y seat and that's what you are getting and probably in Y+ since you are 2P. I never quite understand this question from a business point of view. They have those seats on the plane to make additional revenue for people who want to pay for it in money, miles or class purchased.
Op up's are another story but if you could choose a Y seat on a flight and know you had a good shot at F every time it would be less likely you would buy F. Then United wouldn't gain the additional revenue you could have brought.
I will also point out but not elaborate on airlines with unlimited complimentary upgrades. They are another story all together and are not usually available to HI.
What would they gain? A satisfied customer.
Look at the thread title. I asked if they would rather send it out with empty seats. By this time, their chance for revenue has passed and all who wanted to upgrade already has.
I guess I'm a little sad as to what customer service has become in this industry (not just UA but all airlines).
What if I were an inexperienced flyer, didn't check the web and showed up at the airport for the flights printed on my itinerary? Remember, UA did nothing to notify me of the schedule change.
As far as upgrades in Hawaii with other airlines, you are right. Even US, who's biggest selling point of their elite program is the ability to obtain free and unlimited upgrades, charge their elites for Hawaii flights. Another example of how airlines are screwing their best customers.