"I would love this feature to be added, It's a bit inconvenient but not the end of the earth."
I think I would prefer this to any other benefit. I would rather a smaller room if I didn't have to spend part of my day off calling the accounting department of an Atlanta Sheraton again only to be put to yet another voicemail.
I'm amazed, for a company with such high prices they do offer pretty garbage service. I've had serious complaints at a good 60% of the Sheraton hotels I've stayed in. I rarely have anything to gripe about at a Hilton...and it's a lot cheaper.
I seriously think the company needs a few heads to roll and get some new blood in there. Other than no blackout dates on reward redemption, they don't have much to offer.