Originally Posted by
hillrider
Uh? Did you really mean this?
Those are the written policies of the airline; I would like to see how could one argue in court that they're not valid, yet the valid ones are those unwritten one communicated by a call center employee over the phone on a line that, if it's even recorded, it's not archived.
Yup, I meant it. The web page statement is not the same as a written policy. It doesn't mean they are contractually bound to do anything -- if your fare didn't qualify, they could just tell you they were denying it because it wasn't available.
Besides, are you really going to go to court over a $50 CRC issue? For most of us, I would think that would be time wasted.