Originally Posted by
SJSharky
We all know that we can't take a webpage (either the AA link or the Agency reference link) as the hard and fast rule.
Uh? Did you really mean this?
Those are the written policies of the airline; I would like to see how could one argue in court that they're not valid, yet the valid ones are those unwritten one communicated by a call center employee over the phone on a line that, if it's even recorded, it's not archived.